Catapult CX: A Catalyst for Modernising Software Engineering
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Craig Cook, Principal Consultant
Although this year has marked a significant downward spiral in business for many sectors, some companies are enabling many others to sail through this tough time. The software industry is one of them. By developing platforms that connect organisations to the cloud, and its accompanying services, the companies in this space offer solutions that support an increasingly work-from-home culture, to ensure that their clients remain successful in today’s market. Aiming to revitalise teamwork in such an environment, Atlassian is one such organisation that provides teams across the world with enterprise-grade cloud and software development solutions that help create robust networks between siloed departments. Yet, the enterprise requires partners with excellent product knowledge, platform configuration expertise and impeccable implementation services to not only distribute its solutions but also help end-users utilise the services to cover all their needs adequately.
Catapult CX is a leading Atlassian Partner with impressive software engineering capabilities. The company configures and implements Atlassian tools supported by agile, DevOps and Site Reliability Engineering (SRE) consultancy and delivery, to propel digital transformation, improve code quality, visualise workflows, and enable IT development teams to be more efficient and productive. To help its clients reach their peak productivity, Catapult CX creates solutions that connect people throughout organisations and enables them to take charge of resolving IT crises. While Atlassian creates the tools, Catapult CX makes sure that they are implemented to meet all the customer’s needs and helps them achieve their maximum technological potential.
“We recommend and provide Atlassian tools as we have substantial experience in successfully developing and working with the products ourselves, internally, as well as for our clients.
In short, we ‘eat our own dog food’ because Atlassian tools are genuinely some of the best in the world.” says Craig Cook, Principal Consultant at Catapult CX.
While some customers heavily rely on Atlassian’s solutions, another sizeable portion prefers to design and build their software. Yet, a common denominator among every software-oriented company is their need to migrate into the cloud. Catapult CX has engineered solutions using Atlassian’s technology to help companies automate their transition from on-premise servers to the cloud. “Often companies do not want to manage tools by themselves and would rather use them as a service from a cloud platform,” says Craig Cook. Catapult CX deploys its practitioners to train the clients’ teams in cloud technology, enabling them to reengineer platforms and systems on a remote digital architecture. “With work-from-home gaining traction, we help firms set up software such as JIRA and Confluence to ensure that they have easy communication with the right level of security,” he adds. Additionally, with COVID forcing organisations to accelerate their adoption of remote-access solutions, Catapult CX and its array of Atlassian tools fit the need of the hour.
Catapult CX helps companies revamp their digital services by improving their solutions’ user intuitiveness and, subsequently, rejuvenates the customer experience (CX). This capability was actualised when it helped the UK Ship Register (UKSR) reduce internal administration and enhance their CX. In line with the Maritime and Coastguard Agency’s (MCA) goal of delivering a fully digital experience by 2020, Catapult CX adopted an agile way of working using Atlassian tools like Jira, Confluence and Bitbucket. The primary challenge, however, was the existing system relied on paper forms and manual processing. By collecting feedback and registry information from various boat owners, Catapult CX had the required data to redesign the whole process. The organisation then advised the MCA to adopt agile and DevOps methodologies in their work, while deploying engineers to build a solution using SRE and microservices architecture. The new registration and vessel management services increased the MCA’s digital uptake from 28 per cent to 60 per cent, and reduced time for initial registration from 90 minutes to a minimal 20. “The solution that has been developed is elegant in its design, thorough in its understanding of the customer and simple in its execution – leading users seamlessly through the process,” said Dan Vivian, Commercial Director, MCA.
For the digitalisation of the UKSR, Catapult CX secured the spot as finalists in the Digital Technology Leaders Awards and the British Computer Society UK IT Awards this year and earned the only High Commendations in the largest category- Best Public Sector Digital project, for both awards. The company was also named SME’s Agile & DevOps Consultancy of the Year 2020. Catapult CX strives for innovation and spurring digital transformation among its client base.
“Our core principles centre on getting involved with and helping companies build their own software and we use Atlassian tools to enable teams to achieve this.” concludes Cook.