beecom: The Right Partner for Atlassian Customer's Cloud and Data Center Transition
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Michele Warmbrodt, CEO and Richard Bergmann, Head of Solution Design
Atlassian [NASDAQ: TEAM] is a leading provider of enterprise-grade software development solutions and collaboration tools to developers across the globe. Currently, the hot topic for Atlassian customers is the company’s acceleration toward the quintessential journey into the digital future. Atlassian will phase out its server license model and offer data center and cloud licenses, becoming a cloud-first company. While the digital change promises the customers an opportunity to reap a myriad of benefits, ahead lies a path of caveats and challenges right from discovering what is the perfect model fit for their unique business goals.
The migration not being an easy affair, Atlassian customers need a reliable partner to help them navigate the transformation path. This is where Zurich-based beecom AG, a platinum solution partner of Atlassian, comes into the picture. Having realized the potential of collaboration tools early on, beecom teamed up with Atlassian as one of the first implementation partners worldwide in 2004. Today, the company provides its customers with a comprehensive total solution of integrated products, expertise, and services in the Atlassian ecosystem. Partnering since 2004, beecom offers all-round service in the areas of consulting, development, licensing, and hosting of Atlassian products for all industries and team sizes. The company also possesses deep experience in implementing migrations to both cloud and data center deployments. “Although Atlassian brought the transformation plans into the broad light recently, beecom has been assisting the customers with migration for years,” says Richard Bergmann, Head of Solution Design. This enables the company to leverage its cross-industry experience and profound knowledge acquired through the decades for finding the right solution for customers and ensuring a smooth transition.
With the COVID-19 pandemic, beecom was able to help many clients react quickly to the rapid changes harnessing its experience in enabling digital team collaboration and subject matter expertise in required systems, structures, and methodologies. “We were able to guide our customers through the sudden changes smoothly and give them the confidence that it was not just a quick fix but a long term solution that would scale across teams and functions,” states Bergmann.
Whether it’s for an organization with ten users or 20000 users, beecom is perfectly positioned to assist Atlassian customers at every step of the digital transformation.
Although Atlassian brought the transformation plans into the broad light recently, beecom has been assisting the customers with migration for years
“We work with our clients as valued long term partners and we do not take a transactional customer view—because digital transformation is a journey not just a destination. Our clients appreciate that we are part of the journey with them – so the diversity and knowledge of the team makes a valuable difference,” mentions Bergmann. The company begins the typical engagement by understanding customers and their specific requirements to get a complete picture. In the case of existing customers, this process is further shortened as beecom maintains a close-knit relationship with them and is familiar with their needs. The company then highlights the different aspects of available options, cloud or data center, and chooses the right path and time frame for the migration. Once the roadmap is created, beecom goes ahead with the deployment, including trial licenses, concepts, and data migration implementation, facilitating a seamless transition. The company also provide maintenance and support, enabling the continuous improvement of their setup and helping customers get the most value of it as they grow. “We offer a complete guidance to the whole lifecycle of their Atlassian instances from the very beginning,” affirms Michelle Warmbrodt, CEO of beecom. What that really means is the customers don’t have the headache of worrying about the updates or infrastructure. “We ensure that they only have to focus on using the Atlassian products and not about setting it up or maintaining it,” adds Richard.
With an unwavering commitment to satisfying customer needs, beecom has always had innovation and culture of experimentation in its history. Helping customers achieve desired results through unique solutions and services has paved the way for the company’s own phenomenal and sustainable success. This is further exemplified by the recognition beecom received from Atlassian as “Think Different Award: Creative Excellence” for bringing business perspective into e-collaboration and process.
Illustrating the comprehensive end-to-end approach to service solution, Bergmann highlights a year-long project wherein the company helped a large customer with migration from server to data center. The company began by helping the customer understand the actual application of the system and the concept of the move to a data center, including how the system should look in the future to best fit their needs. beecom then did the technical implementation of the migration, and the result was a remarkable achievement. It improved the stability and performance as well as brought in higher customer satisfaction with products since the configuration was slimmed down with the data center. beecom thus succeeded in ensuring better usability for the end user as well as sustainability for the customer.
Bolstering such ingenious services is beecom’s interdisciplinary team with diverse backgrounds in terms of skillsets and culture. Leveraging their unique perspective and know-how, the company is able to help customers find the right solution for their needs. Michele further adds beecom’s unique position as not only a Platinum solution partner but also a Platinum marketplace vendor with its successful Jira add-on JSU Automation Suite for Jira Workflows, to the company’s differentiating factors. “We have both perspectives at our company—service perspective similar to customers and the vendor perspective—that we utilize to develop tailored solutions for our customers now,” remarks Bergmann.
With such unique capabilities, beecom plans to continue its consulting services for Atlassian customers’ migration needs. Further, the company aims to focus on audits, continuous improvement, and education to use Atlassian products to their full potential. “We strive to recognize the new needs and opportunities arising from the changing environment and develop services to help customers improve their collaboration. With the global COVID-19 pandemic, virtual collaboration is here to stay, and our tools are helping this transition,” concludes Michele.