beecom: The Right Partner for Atlassian Customer's Cloud and Data Center Transition

“We work with our clients as valued long term partners and we do not take a transactional customer view—because digital transformation is a journey not just a destination. Our clients appreciate that we are part of the journey with them – so the diversity and knowledge of the team makes a valuable difference,” mentions Bergmann. The company begins the typical engagement by understanding customers and their specific requirements to get a complete picture. In the case of existing customers, this process is further shortened as beecom maintains a close-knit relationship with them and is familiar with their needs. The company then highlights the different aspects of available options, cloud or data center, and chooses the right path and time frame for the migration. Once the roadmap is created, beecom goes ahead with the deployment, including trial licenses, concepts, and data migration implementation, facilitating a seamless transition. The company also provide maintenance and support, enabling the continuous improvement of their setup and helping customers get the most value of it as they grow. “We offer a complete guidance to the whole lifecycle of their Atlassian instances from the very beginning,” affirms Michelle Warmbrodt, CEO of beecom. What that really means is the customers don’t have the headache of worrying about the updates or infrastructure. “We ensure that they only have to focus on using the Atlassian products and not about setting it up or maintaining it,” adds Richard.

With an unwavering commitment to satisfying customer needs, beecom has always had innovation and culture of experimentation in its history. Helping customers achieve desired results through unique solutions and services has paved the way for the company’s own phenomenal and sustainable success. This is further exemplified by the recognition beecom received from Atlassian as “Think Different Award: Creative Excellence” for bringing business perspective into e-collaboration and process.

Illustrating the comprehensive end-to-end approach to service solution, Bergmann highlights a year-long project wherein the company helped a large customer with migration from server to data center. The company began by helping the customer understand the actual application of the system and the concept of the move to a data center, including how the system should look in the future to best fit their needs. beecom then did the technical implementation of the migration, and the result was a remarkable achievement. It improved the stability and performance as well as brought in higher customer satisfaction with products since the configuration was slimmed down with the data center. beecom thus succeeded in ensuring better usability for the end user as well as sustainability for the customer.

Bolstering such ingenious services is beecom’s interdisciplinary team with diverse backgrounds in terms of skillsets and culture. Leveraging their unique perspective and know-how, the company is able to help customers find the right solution for their needs. Michele further adds beecom’s unique position as not only a Platinum solution partner but also a Platinum marketplace vendor with its successful Jira add-on JSU Automation Suite for Jira Workflows, to the company’s differentiating factors. “We have both perspectives at our company—service perspective similar to customers and the vendor perspective—that we utilize to develop tailored solutions for our customers now,” remarks Bergmann.

With such unique capabilities, beecom plans to continue its consulting services for Atlassian customers’ migration needs. Further, the company aims to focus on audits, continuous improvement, and education to use Atlassian products to their full potential. “We strive to recognize the new needs and opportunities arising from the changing environment and develop services to help customers improve their collaboration. With the global COVID-19 pandemic, virtual collaboration is here to stay, and our tools are helping this transition,” concludes Michele.

Learn more via www.beecom.ch